ServiceNow Expertise

I have a strong proficiency in the ServiceNow platform, with a particular focus on the SAM Pro module, where I specialize in implementing and managing software asset management solutions.

Implementation Skills

I've got hands-on experience in setting up and configuring SAM Pro to align with business needs. From there, I manage the rollout of these configured solutions into the live environment. My work includes thorough testing—unit, integration, and user acceptance—to ensure everything meets the required standards.

Administrative Skills

On the administrative side, I handle tasks like managing integration profiles and SaaS solutions within ServiceNow. I also make sure all the necessary plugins, system properties, and components are set up correctly for the application.

Technical Development

When it comes to development, I focus on enhancing functionality and improving the user experience. I customize ServiceNow applications, tweaking workflows, forms, and UI elements so they better fit the business processes.

Business Process Understanding

My work is grounded in a solid understanding of business processes, especially those related to asset management. This knowledge helps me ensure that the technology supports the business effectively.

Problem-Solving

I’m skilled at using ServiceNow technologies to tackle business challenges head-on. It’s all about finding the right solutions for the issues at hand.

Creating User Stories

I document detailed requirements from the user’s perspective, ensuring that every user story has clear acceptance criteria. I also prioritize and organize these stories in the product backlog based on their business value and the effort required.

Training and Support

After deployment, I establish support mechanisms to address any issues that arise. Additionally, I provide training to users to ensure they’re comfortable and proficient with the new system.